Last updated May 21, 2024

Etravelcon Limited (also referred to as “Etravelcon”), is a Private Limited Company incorporated and duly registered under the Laws of the Federal Republic of Nigeria with its registered office at No. 4, Opposite Cedar Trust Hospital, Eneka-Igboetche Road, Off First Market Roundabout, Eneka, Rivers State, Nigeria.

In the exercise of its statutory powers, Etravelcon launched Clozadriva (same as Clozadriver), an application for Drivers with their vehicles and Clozaride, an application for passengers requesting rides.

Individuals using the Clozaride application, to request transportation or logistic services are referred to as “Passengers”, and Individuals using Clozadriva or Clozadriver application to provide these services to the passengers are referred to as “Drivers”.

The term “users”, “user”, “you” or “your” refers to the passenger (rider who requests, hires and/or receives a transportation service using any of our platforms) and/or the driver (person who use any of our platforms to connect and render transport and/or logistic services).

This “data use and privacy policy notice”, describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

(A) What information we collect

Personal Data

A lack of (or inaccurate) personal data may prevent us from fulfilling our contract with you, or from doing something expected of us in law. It may also mean that we cannot operate your account. For example, we collect and process the personal data submitted by you in the course of installing and using the Etravelcon platform and it’s applications; refusing to allow access to location data via any of our App that requires it means that we cannot direct a driver to your location for pick-up, nor can we show you one of our own vehicles close to you for hire. We will not be able to fulfil our obligations to you in other circumstances, for example, should you refuse to undertake an identity verification check to ensure the integrity of your account, then the account may be suspended or blocked to prevent fraud.

(B) Information you provide

i. Clozadriva/Clozadriver App Requirements

(Drivers Registration/sign-up information)

  1. Full Name (First Name and Last Name).
  2. Email address.
  3. Bank account number.
  4. Bank name.
  5. NIN Number.
  6. Profile picture.
  7. License data and status.
  8. Vehicle information (such as type, make, model, year of manufacture, color, registration certificate data, license plate, vehicle inspection report, vehicle image, vehicl VIN number).
  9. Proof of identity.
  10. National/state identification numbers
  11. ID document (including driver license, passport),
  12. Proof of residency
  13. Home address
  14. Country of residence
  15. Date of birth
  16. Gender
  17. Emergency contact (including next of kin full name, phone number and residential address)
  18. Taxation identifier number (where applicable),
  19. Relevant insurance (Where needed),
  20. Driving record
  21. Payment or banking information
  22. Other documents which may be required by applicable regulation. Where permitted or required by law, we may additionally collect background checks and criminal records information. This information may be processed by authorized vendors on our behalf. Without providing such information, you will not be able to register as a Driver.

ii. Clozaride Requirements

(Passengers Registration/sign-up information)

  1. Full Name (first name, and last name)
  2. Phone number
  3. Email Address
  4. Date of Birth
  5. Gender
  6. City and Country
  7. Profile picture/selfie for identification checks
  8. National ID numbers
  9. Credit Card details for online payment users
  10. Social media accounts for safety purposes
  11. Emergency contact numbers.

(C) Information we collect automatically

(D) Information we obtain from other sources

(E) How we use your information

We process your personal data so we can provide you with one or more of our transportation services:

(F) How we share your information

i. With other Users: We share certain information about users to enable the scheduling and provision of rides:

ii. With service providers: We may share your personal information for business purposes with providers of the following services:

iii. Within the corporate group: We may share your information with a parent, subsidiary, or an affiliate of our corporate group as part of our global operations. In connection with a business transfer. We may transfer personal information in connection with a substantial corporate transaction in which personal information is among the assets to be transferred.

iv. For legal reasons: We may disclose your personal information when it is necessary to protect rights and comply with legal obligations.

v. With your consent: We may share your personal information for other purposes pursuant to your consent or at your direction.

(G) Your rights and choices

Accessing, receiving and updating your information: You may access, review and update your information either in your account settings in the app.

Deleting your account and data: You can delete your account through the App settings. You may not be able to delete your account if there is an unsettled debt or an unresolved issue related to your account (for example, an unresolved complaint). We may retain certain information after your account is deleted provided there is a legitimate basis for such.

Sharing location information: Your device may have controls that determine what information we collect. For example, you can prevent your device from sharing location information through your device’s system settings.

Right to data portability: You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you, in certain circumstances. This only applies to information you have given us.

Objections and withdrawal of consent: You have the right to object to us processing your information where processing is based on our legitimate interests. You can also withdraw consent to processing at any time where processing is based on your consent. In particular, you may exercise these rights by:

Restrictions: You can request that we limit our use of your data. We may continue to process your data after such a request to the extent required or permitted by law.

Right to complain to the supervisory authority: Under the local law, you may have the right to file a complaint with your local supervisory authority.

(H) How we protect your information

(I) How we store your information

We keep your personal information for as long as you have an account with us. We may retain certain information after account termination for legitimate reasons:

(J) How We Resolve Dispute

(K) General disclosures

Telephone monitoring: Telephone conversations may be monitored and recorded for quality assurance and training purposes

Protecting children: Clozadriver and Clozaride apps are not directed to children (as defined in the local laws). Should we discover that we hold personal information of a child, we will use reasonable endeavors to delete this data and ensure that it is not further used or shared. If you believe a child has provided us with personal information, please contact us

Third-party collections: Certain third parties may use automatic information collection technologies, including cross-site tracking technologies, to collect personal information. These third parties may include your internet service provider, web browser, mobile service provider, mobile device manufacturer, online advertisers, and data analytics companies. Additionally, our Platform may contain links to third-party platforms. Clicking on such links means that the respective platform may collect your personal information. We are not responsible for the privacy practices of third parties

Changes: We may update this policy from time to time to reflect the changes in laws or in how we operate. When we update this policy, we will notify you by updating the “Last Updated” date at the top of this page and by posting the new Privacy Policy and providing any other notice required by applicable law. When you use our Platforms, you are agreeing to the most recent terms of this policy.

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